Q. HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
Although we always try to ship your order the same day because we are as excited as you to deliver your products, sometimes your order may take 48hrs time to process. You will get a confirmation message/email with order tracking ID as soon as your order is dispatched from our warehouse
Q. WHAT IS THE ESTIMATED DELIVERY TIME?
We generally ship the items within the 4-7 business days. Business days exclude public holidays and Sundays. The estimated Delivery time also depends on the destination to which you want the order to be shipped.
Q. HOW DO I RECEIVE MY ORDER?
We have tied up with multiple reputed courier companies to ensure your orders are delivered right at your doorstep within the specified time.
Q. WHAT ABOUT PRODUCT SAFETY?
Orders are dispatched in fully sealed packages to make sure that your product(s) reach you in perfect condition.
Q. I'VE CHANGED MY MIND. HOW DO I CANCEL MY ORDER.
Well! Chimp understands its tribe’s choices and preferences keep changing. Please reach our help center :(Chat/Support icon displayed on the bottom right corner of the website) or mail us @ firstname.lastname@example.org to help you out before we ship the product
Q. How do I modify my order?
- For changes in the order before it has been shipped, Please reach our help centre and provide the required details. We will sort it out.
- Orders that are in transit stage will be difficult to modify but yeah you can raise an exchange request once it is delivered.
What are the terms of the Return Policy?
- CHIMP TRIBE has hassle-free return policy for its tribe
- Customers can return their order within 15 days after the order has been delivered.
- If you have received a defective product, Just send us images using our help center (Chat/Support icon displayed on the bottom right corner of the website) or mail us @ email@example.com. Our team will verify and process the refund/exchange at the earliest.
- A refund will be processed into your bank account or as a gift coupon as per your convenience.
- In the interests of hygiene, we may not accept where it's obvious that the item has been worn, washed, or soiled.
How do I exchange my order?
- Please reach our help center (Chat/Support icon displayed on the bottom right corner of the website) or mail us @ firstname.lastname@example.org and provide the required details. Our customer care team will get in touch with you to sort it out.
Q. IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON CHIMP TRIBE?
ABSOLUTELY! Your online transaction on CHIMP TRIBE is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on CHIMP TRIBE are processed through secure and trusted payment gateways managed by leading banks..
Q. WHAT STEPS DO WE TAKE TO PREVENT CARD FRAUD?
CHIMP TRIBE realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.