What is the Shipping Policy of CHIMP TRIBE?

We promise our tribe the best and hassle-free experiences of online shopping. We take care of all parameters that ensure your product reaches you in perfect condition.

Do you apply any shipping charges?

Absolutely NO! It's completely FREE.

Order Processing Time

We strive to fulfill orders as soon as you place them. In most cases, your order will be sent to our delivery partner within 1-2 business days. Our business days are Monday-Friday.

Shipping Time:

For most serviceable pin codes, we try to deliver within 7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. However, you will be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

Return/Refund Policy

Chimp Tribe endeavors to provide the best quality service to ensure complete satisfaction to its tribe.

What are the terms of the Return Policy?

Chimp Tribe has a hassle-free return policy.
  • Customers can return their order within 15 days after an order has been delivered.
  • If you have received a defective product, send us images using our (Chat/Support icon displayed on the bottom right corner of the website) or mail us @ info@chimptribe.comand we will get back to you. The refund/exchange will be provided once verified by our customer care team.
  • A refund will be processed into your bank account or as a gift coupon as per your convenience.
  • In the interests of hygiene, we may not accept returns where it's obvious that the item has been worn, washed, or soiled.

How do I exchange my order?

Please reach our help center (Chat/Support icon displayed on the bottom right corner of the website) or mail us @ info@chimptribe.com  and provide the required details. Our customer care team will get in touch with you at the earliest to sort it out.

How does the Return process work?

  • Please reach our help center (Chat/Support icon displayed on the bottom right corner of the website) or mail us @ info@chimptribe.com and provide the required details to raise a ticket with the respective order id.
  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. You can courier the product(s) to the address mentioned below.

Orange Mojo Private Limited

7/11, Semmozhi Street,

F-1, J Nagar, Panaiyur

Chennai - 600119

  • On receiving the product at the warehouse, We will intimate you through an email alert.
  • We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.
  • We suggest you to ship it through Indian Speed or any other reputed courier service. Please make sure your courier costs do not exceed the 100 INR. 

What are the terms and conditions for a refund?

  • A refund will be processed into your bank account or as a gift coupon as per your convenience.
  • Cancellations - In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
  • Returns - The product amount and 100 rupees courier costs will be processed.
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds for orders will take 7-10 business days.
  • If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit -The refund will be processed once the customer care team verified the item..
  • Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund.

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

I haven't received my refund yet. What should I do?